Multicultural and language aspects of multimedia communications
Targeting e-Inclusion and multicultural diversity
As part of the EC/EFTA funded eEurope 2005 initiative - "An information society for all",
a Specialist Task Force (STF 287) has been set up to look at the difficulties and barriers encountered by people communicating and
accessing information when in environments where the culture or language is different to
their own.
The following categories are being targeted:
- people communicating with other people or accessing services in other countries
- a person visiting or residing in a country where the language is not their native language
- an individual who only speaks a minority language of a country
- someone who only has a limited vocabulary in their own language
- someone who lip-reads, uses sign language, or the Blissymbols system
- businesses dealing with customers or organisations in other countries
We propose to give guidance on:
- ways in which people can define their own language skills
- methods to store information about a person's cultural preferences and language skills
- methods by which the cultural preference and language proficiency information in a
person's user profile can be used by service providers to deliver services in a way most
suited to the user
- the feasibility of, and issues related to, the production and delivery of content
and the handling of user input taking account of a range of cultures and languages
- matching of available service options to specified user preferences and the resolution
of conflicts between these
- the use of existing standards and guidelines - identifying where new ones need to be developed
- the incorporation of country-specific legal requirements into business ICT provision
In practice it will not be feasible to offer services in variants suitable for every culture, so we
will propose ways to ensure that the most appropriate version of a service is always delivered to each user.
About ETSI
The European Telecommunications Standards Institute (ETSI) is an independent, non-profit organization, whose
mission is to produce telecommunications standards for today and for the future. Based in Sophia-Antipolis
in the south of France, ETSI unites 688 members from 55 countries, and brings together manufacturers, network
operators and service providers, administrations, research bodies and users - providing a forum in which all
key players can contribute.
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