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SOAVE | SecOnd Generation Application Service Provision in Vertical Business Relations |
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SOAVE | SecOnd Generation Application Service Provision in Vertical Business Relations |
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| Evaluation |
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| Project |
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SOAVE aims at adopting CRM innovative best practice (second generation of Application Service Provision) in order to improve
vertical business relations between a telecommunication service provider and their network of distributors. These objectives are mainly: |
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Increased efficiency in the delivery of services and in the communication stream, |
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higher quality in the business relation itself as well as in the service to the customer and |
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greater cost efficiency in the overall business process. |
| Activity number code: IST−2002−34384/SOAVE |